Clear answers for a worry-free purchase
Frequently Asked Questions
We've collected the most common questions we receive from G. CLSM Solutions customers. Here you'll find all the information about products, shipping, returns, and support. If you don't find what you're looking for, our team is always ready to help.
Products and Materials
Each bundle includes a vintage-style Ariete coffee machine and one or more handcrafted olive wood accessories, carefully packaged to ensure elegance and functionality.
Yes, we only use seasoned olive wood treated with natural finishes , suitable for food contact and resistant to daily wear and tear.
The machines included in our bundles work with ESE pods and ground coffee , to ensure versatility and authentic taste.
Yes, each olive wood item is handcrafted and features different grain patterns: this feature makes each product unique and one-of-a-kind .
Shipping and Returns
We offer free shipping throughout Italy . Orders are processed in 1-3 business days and delivered within 2-5 days, depending on your location.
Yes, you have the right to return your item within 14 days of receipt, in accordance with current legislation. Simply contact us and follow the instructions provided by customer service.
Each order is packaged with protective materials to ensure that the olive wood and coffee machine arrive intact and ready for use.
We recommend checking the condition of your package immediately upon delivery. If you notice any damage, please notify the courier and contact us within 24 hours to initiate a replacement or refund.
Warranty and Assistance
Yes, all Ariete products are covered by a manufacturer's warranty valid throughout Italy.
Yes, our handcrafted accessories are guaranteed against manufacturing defects. Every request is handled carefully by our customer service team.
You can contact us via the contact form on the website or send us an email. We respond quickly to provide the best possible support.
Yes, our customer service is available even after your purchase for advice on use, maintenance, or any problems.